Agenda

Monday, January 13, 2020
7:00 AM - 9:00 AM
East Ballroom 1, Street Level
7:30 AM - 5:00 PM
Box Office Foyer, Street Level
9:00 AM - 5:00 PM
Grand Ballroom A-D, Street Level

Team responsibilities

Kimthu / Djénébou / Bob

13:00

14:15

·        One Team

·        Core Focus

·        Renewal

·        Onboarding

·        Deployment

·        Adoption

·        Expansion

·        Tech, Mid Touch, High Touch Teams

·        High level metrics

·        Segmentation

·        Timeline & Next Steps

Sales Force short update

Carolyn / Ryan

14:15

14:45

High Level Introduction mentioning the changes (ahead of Friday training)

Set expectations: three ways of using Sales Force, but goal to merge the functionalities after go live

BREAK

 

14:45

15:00

 

Group Exercise

Carolyn / Ryan

15:00

16:00

Break into  mixed groups to discuss current experiences:

Theme 2018 to keep in mind:

·        Focus

·        Alignment

·        Proactive

 

·        Ice Breaker:

Each person will share within the team which challenge account they picked and why?

 

·        Exercise:

·        What are your experiences with dealing with your customers in the following areas of concentration? What worked? What can we do better? What did you learn from the other team that was news to you?

·        Renewal (SRP/ESRP/EA Term Renewal) / Reinstatement

·        Onboarding (Customer perspective)

·        Deployment - EA and connected services?

·        Adoption (licensed product usage and number of sites using their licensed products)

·        Expansion

 

Sharing results of the exercise

All

16:00

16:30

 

Wrap-up

All

16:30

16:45

 

 

Jr. Ballroom, 2nd Floor
10:00 AM - 10:30 AM
12:00 PM - 1:00 PM
East Ballroom 1, Street Level
3:00 PM - 3:30 PM
6:00 PM - 9:00 PM
East Ballroom 1, Street Level
Tuesday, January 14, 2020
6:30 AM - 8:00 AM
Grand Ballroom Foyer, Street Level
7:00 AM - 5:00 PM
Atrium, Street Level
Box Office Foyer, Street Level
8:00 AM - 12:00 PM
East Ballroom 1-2, Street Level
10:00 AM - 10:45 AM
12:00 PM - 1:30 PM
East Ballroom 1, Street Level
1:30 PM - 3:00 PM
Grand Ballroom A-D, Street Level
Grand Ballroom F-H, Street Level
Jr. Ballroom 1-2, 2nd Floor
Jr. Ballroom 3-4, 2nd Floor
East Ballroom 2, Street Level
1:30 PM - 5:00 PM
Skyline, 21st Floor
3:00 PM - 3:30 PM
3:30 PM - 5:00 PM
Grand Ballroom A-D, Street Level
Grand Ballroom F-H, Street Level
Jr. Ballroom 1-2, 2nd Floor
Jr. Ballroom 3-4, 2nd Floor
East Ballroom 2, Street Level
6:00 PM - 9:00 PM
Atrium, Street Level
Wednesday, January 15, 2020
7:00 AM - 8:30 AM
East Ballroom 1, Street Level
7:00 AM - 5:00 PM
Atrium, Street Level
7:30 AM - 5:00 PM
Box Office Foyer, Street Level
8:30 AM - 10:00 AM
Grand Ballroom A-D, Street Level
Grand Ballroom F-H, Street Level
Jr. Ballroom 1-2, 2nd Floor
Jr. Ballroom 3-4, 2nd Floor
East Ballroom 2, Street Level
10:00 AM - 10:30 AM
10:30 AM - 12:00 PM
Grand Ballroom A-D, Street Level
Grand Ballroom F-H, Street Level
Jr. Ballroom 1-2, 2nd Floor
Jr. Ballroom 3-4, 2nd Floor
East Ballroom 2, Street Level
12:00 PM - 1:30 PM
East Ballroom 1, Street Level
1:30 PM - 3:00 PM
Grand Ballroom A-D, Street Level
Grand Ballroom F-H, Street Level
Jr. Ballroom 1-2, 2nd Floor
Jr. Ballroom 3-4, 2nd Floor
East Ballroom 2, Street Level
1:30 PM - 5:00 PM
Skyline, 21st Floor
3:00 PM - 3:30 PM
3:30 PM - 5:00 PM
Grand Ballroom A-D, Street Level
Grand Ballroom F-H, Street Level
Jr. Ballroom 1-2, 2nd Floor
Jr. Ballroom 3-4, 2nd Floor
East Ballroom 2, Street Level
6:00 PM - 9:00 PM
East Ballroom 1, Street Level
Thursday, January 16, 2020
7:00 AM - 8:30 AM
Grand Ballroom Foyer, Street Level
7:00 AM - 5:00 PM
Atrium, Street Level
7:30 AM - 5:00 PM
Box Office Foyer, Street Level
9:00 AM - 12:00 PM
East Ballroom 1-2, Street Level
10:00 AM - 10:30 AM
12:00 PM - 1:00 PM
East Ballroom 1, Street Level
1:00 PM - 5:00 PM
OCC 208, 2nd Floor
Jr. Ballroom 1-2, 2nd Floor
OCC 210-11, 2nd Floor
Grand Ballroom A-D, Street Level
3:00 PM - 3:30 PM
6:30 PM - 9:00 PM
Grand Ballroom Foyer, Street Level