Team responsibilities |
Kimthu / Djénébou / Bob |
13:00 |
14:15 |
· One Team · Core Focus · Renewal · Onboarding · Deployment · Adoption · Expansion · Tech, Mid Touch, High Touch Teams · High level metrics · Segmentation · Timeline & Next Steps |
Sales Force short update |
Carolyn / Ryan |
14:15 |
14:45 |
High Level Introduction mentioning the changes (ahead of Friday training) Set expectations: three ways of using Sales Force, but goal to merge the functionalities after go live |
BREAK |
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14:45 |
15:00 |
|
Group Exercise |
Carolyn / Ryan |
15:00 |
16:00 |
Break into mixed groups to discuss current experiences: Theme 2018 to keep in mind: · Focus · Alignment · Proactive
· Ice Breaker: Each person will share within the team which challenge account they picked and why?
· Exercise: · What are your experiences with dealing with your customers in the following areas of concentration? What worked? What can we do better? What did you learn from the other team that was news to you? · Renewal (SRP/ESRP/EA Term Renewal) / Reinstatement · Onboarding (Customer perspective) · Deployment - EA and connected services? · Adoption (licensed product usage and number of sites using their licensed products) · Expansion
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Sharing results of the exercise |
All |
16:00 |
16:30 |
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Wrap-up |
All |
16:30 |
16:45 |
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