Description
The BNSF tagline, “Going the extra mile for our customers and our communities”, isn’t just a slogan, it is a way of life. There is a sophisticated set of Information Technology (IT) and Operational Technology (OT) in place to keep this system running safely and efficiently.
Since 2013, Casne Engineering has been supporting BNSF with implementation and configuration of the OSIsoft PI system. Today Casne provides full-spectrum Engineering Service Desk (ESD) support. This includes incident response on a 24x7x365 basis and cloud-based support with ServiceNow™. There is a 1-hour Service Level Agreement for this critical application.
In this presentation, we will share a combination of systemic approaches and operational stories highlighting BNSF's successful management of critical operating infrastructure using the OSIsoft PI system.
Since 2013, Casne Engineering has been supporting BNSF with implementation and configuration of the OSIsoft PI system. Today Casne provides full-spectrum Engineering Service Desk (ESD) support. This includes incident response on a 24x7x365 basis and cloud-based support with ServiceNow™. There is a 1-hour Service Level Agreement for this critical application.
In this presentation, we will share a combination of systemic approaches and operational stories highlighting BNSF's successful management of critical operating infrastructure using the OSIsoft PI system.