Agenda

Monday, January 14, 2019
7:00 AM - 9:00 AM
West Ballroom, Street Level
7:30 AM - 5:00 PM
Box Office Foyer, Street Level
9:00 AM - 5:00 PM
Jr. Ballroom, 2nd Floor
10:00 AM - 10:30 AM
11:00 AM - 12:00 PM
Grand Ballroom A-D, Street Level

Introduction

Kimthu / Djénébou / Bob

11:00

11:10

Welcome

Brief agenda review

Parking Lot

Team introduction

All

11:10

11:30

Brief introductions (name, location, how long you've been at OSI, role)

2018 Results and accomplishments

Glenn / Ahmad

11:30

12:00

Combined Stats:

SRP/eSRP

New Logos / New EAS onboarded

Pro-active Engagements

Couple of success stories: lead to shortly present (if possible, one for each responsibilities)

High level retrospective with Account Management

 

12:00 PM - 1:00 PM
West Ballroom, Street Level
1:00 PM - 5:00 PM
Grand Ballroom A-D, Street Level

Team responsibilities

Kimthu / Djénébou / Bob

13:00

14:15

·        One Team

·        Core Focus

·        Renewal

·        Onboarding

·        Deployment

·        Adoption

·        Expansion

·        Tech, Mid Touch, High Touch Teams

·        High level metrics

·        Segmentation

·        Timeline & Next Steps

Sales Force short update

Carolyn / Ryan

14:15

14:45

High Level Introduction mentioning the changes (ahead of Friday training)

Set expectations: three ways of using Sales Force, but goal to merge the functionalities after go live

BREAK

 

14:45

15:00

 

Group Exercise

Carolyn / Ryan

15:00

16:00

Break into  mixed groups to discuss current experiences:

Theme 2018 to keep in mind:

·        Focus

·        Alignment

·        Proactive

 

·        Ice Breaker:

Each person will share within the team which challenge account they picked and why?

 

·        Exercise:

·        What are your experiences with dealing with your customers in the following areas of concentration? What worked? What can we do better? What did you learn from the other team that was news to you?

·        Renewal (SRP/ESRP/EA Term Renewal) / Reinstatement

·        Onboarding (Customer perspective)

·        Deployment - EA and connected services?

·        Adoption (licensed product usage and number of sites using their licensed products)

·        Expansion

 

Sharing results of the exercise

All

16:00

16:30

 

Wrap-up

All

16:30

16:45

 

 

3:00 PM - 3:30 PM
6:00 PM - 9:00 PM
West Ballroom, Street Level
Tuesday, January 15, 2019
7:00 AM - 8:30 AM
West Ballroom, Street Level
7:00 AM - 5:00 PM
Box Office Foyer, Street Level
7:00 AM - 6:00 PM
Atrium, Street Level
8:30 AM - 10:00 AM
East Ballroom 1-2, Street Level
10:00 AM - 10:45 AM
10:30 AM - 12:00 PM
East Ballroom 1-2, Street Level
 
12:00 PM - 1:15 PM
West Ballroom, Street Level
1:15 PM - 3:00 PM
OCC 204, 2nd Floor
1:15 PM - 3:15 PM
Jr. Ballroom 3-4, 2nd Floor
Skyline, 21st Floor
Grand Ballroom A-D, Street Level
California, 3rd Floor
Oakland, 3rd Floor
Grand Ballroom F-H, Street Level
Jr. Ballroom 1-2, 2nd Floor
OCC 201, 2nd Floor
OCC 202, 2nd Floor
OCC 203, 2nd Floor
OCC 205, 2nd Floor
OCC 206, 2nd Floor
OCC 207, 2nd Floor
3:30 PM - 5:00 PM
California, 3rd Floor
Oakland, 3rd Floor
OCC 206, 2nd Floor
OCC 207, 2nd Floor
3:45 PM
3:45 PM - 4:45 PM
Skyline, 21st Floor
3:45 PM - 5:15 PM
Jr. Ballroom 3-4, 2nd Floor
Grand Ballroom A-D, Street Level
Grand Ballroom F-H, Street Level
Jr. Ballroom 1-2, 2nd Floor
OCC 201, 2nd Floor
OCC 202, 2nd Floor
OCC 203, 2nd Floor
OCC 204, 2nd Floor
OCC 205, 2nd Floor
6:00 PM - 9:00 PM
Plank
West Ballroom, Street Level
Wednesday, January 16, 2019
7:00 AM - 9:00 AM
West Ballroom, Street Level
8:00 AM - 5:00 PM
Events & IT Office - Uptown Room, 2nd Floor
Questions? Stop by the Events/IT Office in Uptown Room, 2nd Floor
8:30 AM - 10:00 AM
Grand Ballroom A-D, Street Level
California, 3rd Floor
Oakland, 3rd Floor
8:30 AM - 10:30 AM
Grand Ballroom F-H, Street Level
Jr. Ballroom 1-2, 2nd Floor
9:00 AM - 10:00 AM
Skyline, 21st Floor
9:00 AM - 10:15 AM
Jr. Ballroom 3-4, 2nd Floor
OCC 201, 2nd Floor
OCC 202, 2nd Floor
OCC 203, 2nd Floor
OCC 204, 2nd Floor
OCC 205, 2nd Floor
OCC 206, 2nd Floor
OCC 207, 2nd Floor
10:00 AM - 10:45 AM
10:30 AM - 12:00 PM
Grand Ballroom A-D, Street Level
California, 3rd Floor
Skyline, 21st Floor
Oakland, 3rd Floor
10:45 AM - 12:00 PM
Jr. Ballroom 3-4, 2nd Floor
Jr. Ballroom 1-2, 2nd Floor
OCC 201, 2nd Floor
OCC 202, 2nd Floor
OCC 203, 2nd Floor
OCC 204, 2nd Floor
OCC 205, 2nd Floor
OCC 206, 2nd Floor
OCC 207, 2nd Floor
11:00 AM - 1:00 PM
Grand Ballroom F-H, Street Level
12:00 PM - 1:00 PM
West Ballroom, Street Level
1:00 PM - 2:00 PM
Grand Ballroom Foyer, Street Level
1:00 PM - 3:00 PM
Jr. Ballroom 3-4, 2nd Floor
Grand Ballroom A-D, Street Level
California, 3rd Floor
Skyline, 21st Floor
Oakland, 3rd Floor
Grand Ballroom F-H, Street Level
Jr. Ballroom 1-2, 2nd Floor
OCC 201, 2nd Floor
OCC 202, 2nd Floor
OCC 203, 2nd Floor
OCC 204, 2nd Floor
OCC 205, 2nd Floor
OCC 206, 2nd Floor
OCC 207, 2nd Floor
3:00 PM - 3:30 PM
3:30 PM - 5:00 PM
Jr. Ballroom 3-4, 2nd Floor
Grand Ballroom A-D, Street Level
California, 3rd Floor
Skyline, 21st Floor
Oakland, 3rd Floor
Grand Ballroom F-H, Street Level
Jr. Ballroom 1-2, 2nd Floor
OCC 201, 2nd Floor
OCC 202, 2nd Floor
OCC 203, 2nd Floor
OCC 204, 2nd Floor
OCC 205, 2nd Floor
OCC 206, 2nd Floor
OCC 207, 2nd Floor
6:00 PM - 9:00 PM
Fox Theater
Thursday, January 17, 2019
7:00 AM - 9:00 AM
West Ballroom, Street Level
8:00 AM - 5:00 PM
Events & IT Office - Uptown Room, 2nd Floor
Questions? Stop by the Events/IT Office in Uptown Room, 2nd Floor
8:30 AM - 10:00 AM
Grand Ballroom A-D, Street Level
California, 3rd Floor
Oakland, 3rd Floor
Grand Ballroom F-H, Street Level
9:00 AM - 10:00 AM
Skyline, 21st Floor
9:00 AM - 10:15 AM
Jr. Ballroom 3-4, 2nd Floor
Jr. Ballroom 1-2, 2nd Floor
OCC 201, 2nd Floor
OCC 202, 2nd Floor
OCC 203, 2nd Floor
OCC 204, 2nd Floor
OCC 205, 2nd Floor
OCC 206, 2nd Floor
OCC 207, 2nd Floor
10:00 AM - 10:45 AM
10:30 AM - 11:30 AM
Skyline, 21st Floor

 

10:30 AM - 12:00 PM
Grand Ballroom A-D, Street Level
California, 3rd Floor
Oakland, 3rd Floor
10:30 AM - 12:30 PM
Grand Ballroom F-H, Street Level
10:45 AM - 11:00 AM
10:45 AM - 12:00 PM
Jr. Ballroom 3-4, 2nd Floor
Jr. Ballroom 1-2, 2nd Floor
OCC 201, 2nd Floor
OCC 202, 2nd Floor
OCC 203, 2nd Floor
OCC 204, 2nd Floor
OCC 205, 2nd Floor
OCC 206, 2nd Floor
OCC 207, 2nd Floor
12:00 PM - 1:00 PM
West Ballroom, Street Level
East Ballroom 1, Street Level
12:30 PM - 1:30 PM
West Ballroom, Street Level
1:00 PM - 2:00 PM
OCC 208, 2nd Floor
1:00 PM - 3:00 PM
Jr. Ballroom 3-4, 2nd Floor
Grand Ballroom A-D, Street Level
California, 3rd Floor
Oakland, 3rd Floor
OCC 210-11, 2nd Floor
Jr. Ballroom 1-2, 2nd Floor
Skyline, 21st Floor
1:30 PM - 3:00 PM
East Ballroom 2, Street Level
East Ballroom 1, Street Level
Grand Ballroom F-H, Street Level
2:00 PM - 3:00 PM
OCC 201, 2nd Floor
OCC 207, 2nd Floor
OCC 202, 2nd Floor
OCC 203, 2nd Floor
OCC 204, 2nd Floor
OCC 205, 2nd Floor
OCC 206, 2nd Floor
3:00 PM - 3:30 PM
3:30 PM - 5:00 PM
East Ballroom 2, Street Level
Grand Ballroom A-D, Street Level
California, 3rd Floor
East Ballroom 1, Street Level
Oakland, 3rd Floor
Grand Ballroom F-H, Street Level
OCC 210-11, 2nd Floor
OCC 201, 2nd Floor
OCC 207, 2nd Floor
OCC 202, 2nd Floor
OCC 203, 2nd Floor
OCC 204, 2nd Floor
OCC 205, 2nd Floor
OCC 206, 2nd Floor
Jr. Ballroom 1-2, 2nd Floor
Skyline, 21st Floor
3:30 PM - 5:30 PM
Jr. Ballroom 3-4, 2nd Floor
5:00 PM - 7:00 PM
Grand Ballroom Foyer, Street Level
Friday, January 18, 2019
7:30 AM - 8:30 AM
Grand Ballroom Foyer, Street Level
8:30 AM - 10:30 AM
Grand Ballroom A-D, Street Level
10:30 AM - 11:00 AM
11:00 AM - 12:00 PM
Grand Ballroom A-D, Street Level
12:00 PM - 1:00 PM
Grand Ballroom Foyer, Street Level
1:00 PM - 3:00 PM
Grand Ballroom A-D, Street Level
3:00 PM - 3:30 PM
3:30 PM - 5:00 PM
Grand Ballroom A-D, Street Level